Volkswagen Financial Services Australia pays $216,000 penalty for misleading advertising

The Australian Securities & Investments Commission (ASIC) have confirmed that Volkswagen Financial Services Australia Pty Ltd (ACN 097 071 460) (VWFSA) has paid a penalty of $216,000 after being issued 20 infringement notices for alleged misleading statements.

The misleading statements were made in relation to advertisements that said particular models of Volkswagen vehicles were available for purchase on finance for a set weekly payment. Some advertisements contained a fine-print disclaimer while others did not.

ASIC was concerned that those advertisements carrying the disclaimer did not give sufficient prominence to important conditions applying to the stated finance offers and did not adequately explain how some of these conditions operated. These advertisements were misleading in that they did not:

  • Clearly or prominently disclose that the consumer was required to pay a significant balloon payment at the end of the finance contract to retain ownership of the vehicle and the finance contract was only for a period of 48 months;
  • Adequately explain the term "GFV balloon", which related to the payment of the balloon payment; and
  • Adequately inform the consumer that a significant dealer administration fee may be imposed by the relevant Volkswagen dealer for arranging finance.

ASIC was concerned that some website advertisements did not display the important conditions related to the significant balloon payment and the finance contract period, and that a significant additional dealer administration fee may be imposed by the relevant Volkswagen dealer.

ASIC did not consider the "click through" facility on some websites as adequate means of correcting the misleading overall impression.


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