ACCC: New car industry put on notice

The Australian Competition and Consumer Commission (ACCC) has released the draft report of its market study into Australia's new car retailing industry.

"Complaints to the ACCC about new car manufacturers have risen to more than 10,000 over the past two years. Our draft report highlights the urgent need to address widespread issues in the industry," ACCC Chairman Rod Sims said.

Three key observations from this market study are:

  • car manufacturers' complaints handling systems and policies are preventing consumers from obtaining the remedies to which they are entitled under the Australian Consumer Law
  • a mandatory scheme should be introduced for car manufacturers to share technical information with independent repairers
  • buyers of new cars need more accurate information about new cars' fuel consumption and emissions.

The ACCC is seeking comments on the draft report by 7 September 2017. The ACCC expects to release a final report in late 2017.


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