Frequently Asked Questions

Q: What is the Australian Consumer Law?

The Australian Consumer Law (ACL) is the product of a cooperative reform effort between the Commonwealth Government and the States and Territories. From 1 January 2011, all Australian businesses have been operating under a national consumer law.

The (ACL) addresses:

  • General standards of business conduct;
  • The prohibition of harmful practices such as:
    • Misleading and deceptive conduct in trade or commerce, and
    • Unconscionable conduct in trade or commerce, and
    • The regulation of specific types of business to consumer transactions;
    • Basic consumer rights for goods and services including, rights regarding the quality of the goods or services provided; and
    • Safety of consumer products and product-related services.


The ACL is enforced by the Australian Competition and Consumer Commission, and State and Territory consumer protection agencies. Additionally, in cases involving financial products and services, the Australian Securities and Investments Commission is the regulating body.



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