7-Eleven signs Proactive Compliance Deed

The Fair Work Ombudsman has announced that 7-Eleven, has signed a Proactive Compliance Deed with the Ombudsman.

The agreement commits 7-Eleven to a range of measures designed to ensure all its workers receive their lawful entitlements through strong accountability for all operators across its franchise network and supervision by the Fair Work Ombudsman.

The measures include installing and overseeing biometric shift scanning systems and the roll out of 7-Eleven owned CCTV systems at all outlets in order to allow the head office to monitor employee hours and make sure workers are paid correctly.

The deed also implements measures aimed at overcoming the challenging and unlawful practice of 'cash backs' by workers to franchisees which were revealed by the Fair Work Ombudsman's Inquiry Report into workplace non-compliance in the 7-Eleven network.

Fair Work Ombudsman Natalie James said the commitments in the deed would help prevent the unlawful practices identified in the regulator's April 2016 Inquiry Report, increase accountability across the entire franchise network and introduce a culture of compliance from head office down.

"The goal is to make sure franchisees pay workers correctly in the first place. As we noted in our Inquiry report, non-compliance in this network has been long term, extensive and systemic. Some franchisees have demonstrated they will go to extreme lengths to circumvent record keeping systems. The deed establishes a framework for 7-Eleven to detect, investigate and rectify underpayments within its network now and into the future. It also maintains commitments to backpay workers underpaid in the past," Ms James said.

The actions required by the deed will ensure employees and franchisees understand their rights and obligations, including ensuring franchisees understand the wages costs associated with their store. It will make franchisees and Head Office accountable through new systems and oversight by the Fair Work Ombudsman. The measures include:
  • Improving systems and record keeping
  • Managing claims of underpayment
  • Acknowledgement and accountability
  • Clear expectations for franchises
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